Shipping Policy

At Pretty Accents, we aim to process and deliver your orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our website.

1. Order Processing

Orders are processed after successful order confirmation and payment verification, where applicable.

Please allow 1 - 2 working days for order processing before your order is shipped.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may vary during sales, promotions, holidays, or periods of high order volume.

2. Shipping Locations

Pretty Accents currently ships to:

[Pakistan / Available Shipping Locations]

Shipping availability may vary depending on the destination and product.

If your location is not available during checkout, please contact us for further information.

3. Shipping Charges

Shipping charges are calculated based on the applicable delivery location, order, shipping method, and other relevant factors.

The applicable shipping cost will be displayed during checkout before you complete your purchase.

Shipping Fee: Shipping charges are calculated at checkout based on the delivery location and order.

4. Estimated Delivery Time

Estimated delivery times depend on the destination and selected shipping method.

Typical delivery time:

3 - 5 business days

Delivery estimates begin after your order has been processed and shipped.

Please note that estimated delivery times are not guaranteed and may be affected by circumstances outside our reasonable control.

5. Cash on Delivery

If Cash on Delivery (COD) is available for your location, the option will be displayed during checkout.

Customers placing COD orders are responsible for providing accurate contact and delivery information and being available to receive the order.

Pretty Accents may contact customers to verify COD orders before shipment.

6. Order Tracking

Where tracking is available, tracking information may be provided after your order has been shipped.

Tracking information may take some time to become active after the shipment has been handed over to the delivery carrier.

Customers can use the provided tracking information to check the status of their shipment.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

This may include:

Full name
Phone number
Complete delivery address
City
Postal code, where applicable

Pretty Accents is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible.

8. Delivery Delays

Although we aim to meet estimated delivery times, delays may occur because of circumstances beyond our reasonable control.

These may include:

Weather conditions
Public holidays
High order volumes
Courier delays
Transportation disruptions
Incorrect delivery information
Security restrictions
Customs or regulatory procedures
Other unforeseen circumstances

Such delays do not necessarily qualify an order for cancellation or refund unless required by applicable law.

9. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact us as soon as possible.

We may request your order number, tracking information, and other relevant details so that we can investigate the issue with the delivery carrier.

10. Damaged Packages

If your package arrives visibly damaged, please contact Pretty Accents as soon as possible.

We recommend taking photographs or videos of:

The shipping package
Any visible damage
The product
The packaging materials

This information may be required when reviewing a damaged-order claim.

11. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, provides incorrect information, refuses the shipment, or otherwise prevents delivery, additional delivery charges or other arrangements may apply.

If an order is returned to us because delivery could not be completed, please contact us for further instructions.

12. International Shipping

If Pretty Accents offers international shipping, additional charges may apply depending on the destination.

Customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Delivery times for international orders may also vary because of customs processing.