Return and Refund Policy

At Pretty Accents, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund subject to the terms of this policy.

1. Return Eligibility

To be eligible for a return, the item should generally:

Be unused and in its original condition.
Be in the original packaging, where applicable.
Include all original tags, accessories, and documentation, where applicable.
Be accompanied by proof of purchase or order details.

Items that have been used, damaged, altered, or returned without the required information may not qualify for a return.

2. Return Period

Return requests should be submitted within [X days] of receiving your order.

Please contact Pretty Accents before sending any item back so that we can provide the appropriate return instructions.

3. Items That Cannot Be Returned

Certain products may not be eligible for return due to their nature, including products that are:

Used or damaged after delivery
Personalized or customized, unless defective
Missing original packaging or accessories
Purchased as final-sale items, where applicable

Additional exclusions may apply depending on the product.

4. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photographs or videos showing the problem
Any other information reasonably required to review your claim

After reviewing the issue, we will determine the appropriate resolution, which may include a replacement, exchange, store credit, or refund, depending on the circumstances and applicable law.

5. Wrong Item Received

If you receive an item that is different from what you ordered, please contact us with your order number and photographs of the item received.

We will review the issue and provide instructions for resolving the problem.

6. Change-of-Mind Returns

If you simply change your mind about a purchase, the item may be eligible for return if it meets our return conditions.

Customers may be responsible for return shipping costs for change-of-mind returns unless otherwise stated or required by applicable law.

7. How to Request a Return

To request a return:

Contact Pretty Accents through the contact information provided on our website.
Provide your order number and reason for the return.
Wait for return instructions before shipping the item.
Package the item securely.
Send the item to the return address provided by Pretty Accents.

Do not send products to an address without first receiving return instructions from us.

8. Return Shipping

Unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, the customer may be responsible for return shipping costs.

Original shipping charges may not be refundable unless required by applicable law.

9. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or declined.

If approved, the refund will generally be issued to the original payment method, subject to the applicable payment provider's processing times.

Please allow additional time for your bank or payment provider to process the refund.

10. Partial Refunds

In certain circumstances, only a partial refund may be available.

This may apply where an item has been returned in a condition that does not meet the requirements of this policy, to the extent permitted by applicable law.

11. Late or Missing Refunds

If you have been notified that your refund was issued but have not received it:

Check your bank or payment account.
Contact your payment provider.
Contact your bank if necessary.
If the refund still has not appeared, contact Pretty Accents.

Processing times can vary depending on the payment provider or financial institution.

12. Exchanges

If an item is eligible for exchange, please contact us before returning it.

Exchange availability may depend on product availability. If the requested replacement is unavailable, we may offer another available resolution in accordance with this policy and applicable law.

13. Sale and Promotional Items

Sale or promotional items may be subject to different return conditions.

Any special return restrictions will be communicated where applicable.

Nothing in this section limits consumer rights that cannot legally be excluded.

14. Order Cancellation

If you need to cancel an order, please contact Pretty Accents as soon as possible after placing the order.

We cannot guarantee that an order can be cancelled once it has been processed, shipped, or fulfilled.

If cancellation is no longer possible, you may need to follow the applicable return procedure.

15. Refund Processing

Approved refunds will be processed as soon as reasonably practicable after the return has been reviewed.

The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

16. Consumer Rights

This Return and Refund Policy does not affect any statutory consumer rights that cannot legally be excluded or restricted.

Where applicable law provides you with additional rights regarding defective products, refunds, cancellations, or returns, those rights will continue to apply.